Patient Service Representative -Associate
Job Summary:
Under direct supervision, responsible for providing customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits, obtaining authorization, and providing telephone triage.
Job Duties:
- Greets patients, verifies insurance coverage and eligibility, reviews new patient registration, obtains authorizations, assists in the collection of copays and enters new patient information.
- Maintains medical and insurance referral records and prepares patient charts.
- Ensures test results are filed.
- Handles and answers all phone calls and transfers calls to the appropriate departments as needed.
- Manages patient appointments according to the physician's schedules and/or protocols.
- Performs all other duties as assigned.
Education:
High school diploma or GED is required.
Experience:
One (1) year of related related experience is required.
UT Health San Antonio is an equal employment opportunity employer. All qualified applicants will receive equal consideration for employment in accordance with applicable federal laws, state statutes, and University policies.
If you need a reasonable accommodation, please email careers@uthscsa.edu.
