Patient Services Rep-Int
Job Summary:
Under general supervision, responsible for providing customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits, obtaining authorizations, and providing telephone triage.
Job Duties:
- Verifies and/or obtains all benefits insurance information for patients.
- Obtains authorizations and referrals; assists in the collection of copays and existing balances due and assists with financial counseling as needed.
- Serves as an insurance resource for all clinic staff.
- Remains up to date on all insurance issues.
- Handles and answers all phone calls and transfers calls to the appropriate departments as needed.
- Manages patient appointments according to the physician's schedules and/or protocols.
- Performs all other duties as assigned.
Education:
High school diploma or GED is required.
Experience:
Three (3) years of related experience is required. A combination of education and experience will also be considered.
Additional Licenses and Certifications:
None.
Supervisory Requirements:
UT Health San Antonio is an equal employment opportunity employer. All qualified applicants will receive equal consideration for employment in accordance with applicable federal laws, state statutes, and University policies.
If you need a reasonable accommodation, please email careers@uthscsa.edu.
