Senior Manager, HR Service Delivery

UT Health San Antonio is one of the country’s leading health sciences universities and is designated as a Hispanic-Serving Institution by the U.S. Department of Education. With missions of teaching, research, patient care and community engagement, its schools of medicine, nursing, dentistry, health professions and graduate biomedical sciences have graduated 39,700 alumni who are leading change, advancing their fields, and renewing hope for patients and their families throughout South Texas and the world.  UT Health San Antonio is a 2022 Forbes Best-In-State Employer and is fast becoming known as a place that launches and advances careers. 
 
As an employer, UT Health San Antonio provides:
•    An excellent benefits package with lower-cost health insurance options for employees as well as competitive dental and vision plans.
•    A defined benefit retirement plan with matching contributions higher than the market average.
•    Three to five weeks of paid time off per year, plus sick leave and paid holidays.
•    Discounts at UT Health providers and facilities.

The Sr. Manager, HR Service Delivery leads a team of Strategic HR Partners and HR Generalists and  facilitates specialized human resources processes by managing complex employee relations issues, providing guidance to client unit leadership, and identifying areas for process improvement. Serves as a Strategic HR Partner and develops effective partnerships across the client unit and the HR department to deliver value-added service to management and employees.  Collaborates with various internal customers and stakeholders to help identify and manage human resources initiatives.  Collaborates effectively with HR Centers of Expertise and other support services functions. 

Job Duties:

• Oversees the hiring and work of Strategic HR Partners and Generalists to ensure accurate and timely delivery of service.
• Designs, develops and implements Human Resources programs that meet the current and future needs of the department and/or institution and solutions that address human resources and employee relations needs.
• Consults with management, providing HR guidance and interpretation when appropriate.
• Attends regularly scheduled meetings with respective business units to confirm service expectations, identify trends and anticipate upcoming needs.
• Analyzes trends and metrics in partnership with HRIS to develop solutions, programs and policies/procedures.
• Works closely with management and employees to improve working relationship, build morale, and increase productivity and retention.
• Provides recommendations to client units considering promotions, demotions, title changes, compensation changes, and voluntary terminations for staff.
• Provides guidance and input on business unit restructures, workforce planning and succession planning.
• Manages and resolves complex employee relations issues.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
• Identifies training needs for business units and individual executive coaching needs.

Education:

• Bachelor's degree in Human Resources or a related field is required. 
• Master's degree in highly preferred. 

Experience:

• Ten (10) years of professional (exempt) level HR experience is required. Must have experience in employee relations and be knowledgeable of employment law.
• At least two (2) years of management experience. 
• Experience in an academic healthcare setting is preferred.